| Question |
Answer |
| Is the service available for both residential and business customers? |
Yes. We offer a primary telephone service through a long distance carrier. There are better rates available for business customers and heavy users. |
| Do you have a calling card plan? |
Yes. We offer pre-paid phone cards, as well as post-paid calling cards. |
| How much does it cost to avail your service? |
There are no charges to join. Just fill out the service agreement or contact us if you need to customize your request. In seven to ten working
days, you will be able to make calls at our lowest rate 24 hours, 7 days a week from your
phone in USA. The local carrier will charge a normal switching fee, upon request this charge may be credited to your account. |
| How does it work, do I have to change the long distance carrier? |
Yes. You will have to switch your carrier. Once third party verification completed, unless there is a freeze on your long distance service, our
customer service will take care of switching. You should confirm switching by calling 1-700-555-4141. |
| What is phone slamming? |
When a phone company switches your service to them, without your written or oral request, is called slamming. Though heavy fines are imposed
by FCC, still many carriers do this by various means including talking to anyone in the household, asking you to fill in sweepstakes and etc. However, LDPost does not switch your
service unless you authorize us to do so with a third party verifier which will protect your interest and ours. All third party verifications are recorded for mutual
protection. |
| Do you provide 800 service? |
Yes we do. The rate for the 800-Number service will be the same. If you have a toll free number or you wish to have a new one, please discuss it with
our customer service representative. |
| How do I figure out country code when making an international long distance call? |
Please visit our Country/city Telephone codes page to make a search. |
| Are there any monthly fees involved? Any surcharges associated with each call? Is there any minimum amount of usage as part of your services?
Any hidden charges? |
There are no monthly fees or surcharges when your monthly usage is more than minimum usage requirements. FCC authorized tax will be added to
the usage. The tax rate varies from state to state. |
| Do your rates depend upon the time of day in which the calls are made? |
No. Same rates applies to all day every day. |
| Are there any deposits to make? |
No. |
| Do you have any installation or setup charges? |
The only charge you are responsible for is the Long Distance carrier switching fee charged by your local telephone company, usually $5.00 per
line. This charge will be credited to you, upon request. |
| Can I call from anywhere, using any phone in USA? |
To call from anywhere, using any phone in USA use our pre-paid calling cards offers. |
| Do you have telephone services available in other countries? |
The long distance telephone service for residential or commercial customers is available only in the United States of America. You may use
post-paid calling cards in some other countries or sign for the International Callback service. |
| How reliable and clear are your transmission lines?
|
It's the same fiber optics network that MCI, AT&T, and other major carriers use. You can use it and see. There is nothing for you to lose as this
is a quality service. |
| Is there a customer service for long distance services?
|
Customer service and other details will be available in the bill you receive after you have signed up for this service. You can contact
customer service for assistance whenever you need to. |
| Is there a customer service hot-line for calling card services? |
Customer service is available 24 hours, 7 days a week by toll free number. You can contact customer service for assistance whenever you need
to. |
| What if I move to another area and want to cancel the existing number? |
All you have to do is call the customer service number. You can re-apply by submitting a request for a new telephone number. |
| Are there additional charges involved in updating or changing information? |
Absolutely not. There are no charges for cancellation, changes or for adding new telephone numbers. |
| I am not the owner of the phone, but I am an authorized user of the phone. Can I sign up for your services? |
You can make the change if you are an authorized person. The person who is authorized to make the change should be calling from the
telephone number which she/he wants to change. The verifications are completed by a third party and are recorded for mutual protection. |
| Do you send an itemized bill every month stating which phone numbers dialed for how many minutes? |
All bills we send are itemized. Each bill will show you the complete list of numbers you called and the time of each call. |
| Do you have telephone services available in other countries? |
The long distance telephone service for residential or commercial customers is available only in the United States of America. You may use
post-paid calling cards in some other countries. |
| How am I billed for all the calls made through your service? |
Billing and customer service are provided by the carrier. |
| How long does it take for service to be activated? |
7 to 10 business days. If you need our service faster, please let our customer service representative know. She/he will let you know what can be
done to speed up the new service activation. |
| What if I have more questions? |
Visit or FAQs web page. IF YOU HAVE ANY OTHER QUESTIONS, PLEASE DO NOT HESITATE TO SEND US AN E-MAIL.
We will be glad to answer any additional question you may have. |
